The Frequently Asked Questions address common issues that UW-Stout faculty members have encountered. They are organized in the following tabs by the D2L tool to which they apply.

Note: The links on this page alternately show and hide the question answers.

How do I make my course "active" and change my course start/end dates?

 Click here for instructions.

How do I have my course sections combined into a single D2L course?

 You need to submit a "combine course sections" request at:

How do I request a change after my "combined sections" course has been set up?

 Once your "combined sections" course has been set up, please don't submit another "combine course sections" request when changes are required. Email with the course name and the changes you wish to make.

How do I change my password?

 If you want to change your Learn@UW-Stout (D2L) password, you will first need to request to have your email password changed (as both systems use the same password). Once your email password has been changed, it will automatically be updated in Learn@UW-Stout (D2L).

What are the recommended browsers for Learn@UW-Stout?

The table below contains a list of recommended web browsers for use with Learn@UW. Please note that the information below is from the Software Vendor, Desire2Learn. Alternative and newer versions of the listed browsers may or may not work properly with Learn@UW in certain cases, but there should be no expectation that they do.

Desire2Learn is no longer supporting Netscape or Mozilla.

Note: These are the minimum browser requirements needed for using Learn@UW-Stout.

OS Compatible Browsers Recommended Browser
  • Internet Explorer 9
  • Internet Explorer 8
  • Firefox 7.0
  • Firefox 6.0
  • Firefox 5.0
  • Chrome (newest)
  • Internet Explorer 9
  • Firefox 7.0
Mac OS X
  • Safari 5.1
  • Safari 5.0
  • Safari 4.0
  • Firefox 7.0
  • Firefox 6.0
  • Firefox 5.0
  • Firefox 7.0
Mobile web
  • iOS 3 (Safari)
  • iOS 4 (Safari)
  • Android 1.5
  • Android 2.1
  • Blackberry 6

What is the size limit of downloading files from Locker and Dropbox?

There is a limit of 20MB when downloading files from the Locker and Dropbox. Attempts to download files larger than 20MB will result in either a message reading that the file has no data or an Internal Error (Error 500). For the Dropbox, D2L suggests avoiding zipping files if the resulting zipped file is larger than 20MB. It is better to download individual files instead. If the file is larger than 20 MB, at this time there aren't any other options within D2L to download the file.

What is the proper way to name files used in Learn@ UW-Stout?

Some special characters, besides letters and digits (A-Z, a-z, 0-9), are allowed in file and folder names. This applies to all tools in the Learn@UW-Stout (D2L) application where files and folders may be uploaded or created: for example, the Dropbox and Locker tools.

The following special characters are allowed in file and folder names:

! # $ % & ' ( ) + , - .
; = @ [ ] ^ _ ` { } ~

These special characters are NOT allowed in file and folder names:

" * / : < > ? \ |

Problems will likely arise if file or folder names contain any of these characters.

If you attempt to upload a file containing any of these characters, you will receive an appropriate message. You will then have to rename the file before you can successfully upload it.


  • All file names must have a valid extension. It is good practice to only use periods in a file name between the root name and the extension. In particular, avoid using two consecutive periods ( .. ) in a file name. The occurrence of two consecutive periods may cause problems.
  • If a file name that contains semicolons ( ; ) is uploaded into a Locker or Dropbox folder, the semicolons will be stripped out of the name.
  • Pound signs ( # ), ampersands ( & ), braces ( { } ), and apostrophes ( ' ) are now allowed in file and folder names and no longer cause problems. They have caused problems in the past.
  • Spaces in file and folder names are allowed, however, they have been known to cause problems in the past. You may wish to use underscores ( _ ) instead..

Is there some way to restrict access to my courses so that students who are already registered for it cannot access it until the semester begins?

Learn@UW-Stout (D2L) course start dates are the same as listed in Access Stout. Therefore, the students won't have access to the course until the official start date unless an instructor requests otherwise. To request a change for the student access dates, please email your course title, semester being taught and preferred dates to

Learn@UW Known Issues List

The Learn@UW Known Issues List is a searchable list of issues that have been reported to the Learn@UW Utility. When you encounter a problem, you can check this list to see if others have had the same problem and if there's a workaround. If the issue isn't documented here, please notify us at and we'll either resolve the issue or open a case.

Learn@UW Knowledge Base

The Learn@UW Knowledge Base is another source that provides information on D2L issues along with help on how to perform common tasks.